Frequently Asked Questions General InfoServices & CapabilitiesMaterials & FabricPricing & EstimatesTimelines & ProcessSpecial Requests & Policies General & Business Information What are your business hours? Monday-Thursday - 8:00 AM to 4:30 PMFriday - 8:00 AM to 4:00 PMSaturday - By appointment Sunday - Closed Where are you located? Our workshop is located at 16840 Joleen Way Bldg G6 Morgan Hill, CA, serving clients throughout the Bay Area. Do I need an appointment to visit your shop? Walk-ins are welcome, but for custom projects we recommend booking an appointment so we can give you our full attention. Services & Capabilities What types of upholstery services do you offer? We specialize in Indoor/Outdoor furniture reupholstery, custom upholstery, automotive interiors, marine upholstery, RV upholstery, and commercial seating. Do you offer both residential and commercial upholstery services? Yes, we provide upholstery services for both homes and businesses. Can you match the original fabric or style? Yes, we can often match or find a close alternative to your original fabric and replicate the original design. Is it more cost-effective to reupholster or buy new furniture? Reupholstering is often more cost-effective for high-quality or sentimental pieces. We’ll help you determine what’s best. Can you repair damaged frames or springs? Yes, we can repair or reinforce furniture frames, springs, and padding as needed. Do you offer custom-built furniture or just reupholstery? Our primary service is reupholstery, but we can modify existing pieces or work with custom requests on a case-by-case basis. Do you dye leather or vinyl? We do not dye leather or vinyl. We can only replace the damaged area. Materials & Fabric Options What types of fabrics do you carry? We offer a wide selection, including cotton, leather, vinyl, velvet, microfiber, and performance fabrics. Do you offer eco-friendly or stain-resistant fabrics? Yes, we have both eco-friendly and performance fabrics available for families, pets, and commercial use. Can I provide my own fabric? Yes, we can work with customer-supplied fabric, but we’ll need to inspect it first to ensure it’s suitable for your project. Pricing & Estimates How can I get a quote for my project? You can send us photos and measurements via our contact form or bring the piece in for an in-person estimate. Is there a consultation fee? Initial consultations are free. If you request an in-home visit, a small fee may apply, which can be credited toward your project Do you require a deposit? Yes, a deposit is required to secure your project in our schedule, with the balance due upon completion. Do you charge for fabric separately? Fabric is typically priced separately unless your quote includes a specific fabric selection. What payment methods do you accept? We accept cash and checks. Credit/debit cards will be charged an additional 3%. Timelines & Process Can you rush an order? In some cases, yes. Rush fees may apply depending on scheduling and material lead times. What’s the process for starting a project? We begin with a consultation, discuss materials and design, provide a quote, then schedule your project. To get started, give us a call at (408) 779-9991. Special Requests & Policies Do you pick up and deliver furniture? Yes—we offer local pickup and delivery services for an additional fee. Do you offer warranties on your work? Yes, we guarantee our workmanship for a set period. Material warranties depend on the manufacturer.
